- <strong>Payment methods</strong> I accept payments in-person through cash or checks made out to Amy Carpenter or through PayPal. If you select to pay through PayPal, there is an additional $1.50 processing fee per transaction.
- <strong>Travel policy</strong> I travel to locations throughout the Hampton Roads area, including: Suffolk, Chesapeake, Norfolk, Virginia Beach, Isle of Wight, Newport News, Yorktown, and Williamsburg. If you live outside of these areas but are only interested in in-person appointments, please contact me to make arrangements.
- <strong>Remote sessions</strong> Remote sessions are conducted from my home in Suffolk. I generally use <a href="https://zoom.us/">Zoom</a>, which requires students to download a free client on their computer or a free app on their phone or tablet. I am happy to accommodate if you prefer a different service.
- <strong>Cancellation policy</strong> Appointments can be cancelled up to 24 hours before the start of the appointment free of charge. Appointments cancelled within the 24-hour window and not rescheduled in the near future will incur a late cancellation fee of $20.  Appointments for which no notice of cancellation is given will be charged full price. All cancellation fees will be waived for cancellations caused by emergencies.