YABS: Yet Another Bad Shop

+ Today I received a text message from a local mechanic/auto shop asking + me to leave them a Google review. It was an automated message from a + shop that I know well and have used many times in the past. + Unfortunately, I have had several poor experiences (at the time they + seemed horrific) with them in the past year and I can honestly say + they'll never receive my business again. Now I could have used this as + an opportunity to leave them an anonymous nasty-gram but instead I'm + going to do the opposite. I'm going to write about everything I don't + like about them without telling you who they are or hiding who I am. Why + would I do that? Well for one, they were an excellent shop for many + years. I believe a recent change in management is to blame and I'm not + going to ruin their chances of making a comeback (because frankly I + would like for them to rebound). And secondly, I don't believe in + hiding. This page and its author are public knowledge. Now, in no + particular order: a sample of awful work from yet another bad shop. +

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Mom's Truck -- Balls Out

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+ Mom's truck is a 2007 Chrysler Aspen that she loves very much. Dad does + a whole lot of work on it himself (the both of us do pretty much + everything we can in-house so long as we have the right equipment). + We've been taking her truck into this shop for years because we've found + them to be reliable, efficient, and economical. As I said before, at + some point in their recent history they changed hands -- either + ownership or management, I can't remember which. It was around this time + that Dad decided to overhaul Mom's front suspension. He replaced the + ball joints, tie rod ends, and a few other worn out parts. He then did + his own best-guess front-end alignment, but left everything loose so + that YABS could finish up the alignment and tighten everything. Now read + that again because it's important. Dad did his own alignment in our + driveway (as a cost-saving measure), got it decently close, but then + instructed this shop to finish the job and tighten everything up. +

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+ Now here's where things fall apart. This shop full of professional + mechanics took one look at the alignment Dad did and decided it was good + enough. Hooray for Dad and supernatural mechanical skills, but the shop + didn't even touch the car. They called Dad back to come pick up the car, + telling him it was already good to go. They never tightened a thing, + even after Dad explicitly told them everything was loose and needed to + be tightened but they didn't to touch a thing. So what happened? Dad + picked up the car assuming everything was A-OK and Mom drove the car for + about a week before the two front tires wore down so badly they had to + be replaced immediately. Everything fell out of alignment as things + loosened further and further and the tires wore unevenly until they + ripped themselves to shreds. The worst part? These weren't tires with 6+ + years on them. These were brand new tires. So YABS got to install two + more front tires and then tighten everything. They did not cover the + costs, presumably because it was Dad who had done the alignment. Strike + one. +

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Friend's Minivan -- Crude Necessities

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+ A good friend of ours drives a 2005-2006 Chrysler Town and Country. It + was actually Mom's car before upgrading to the Aspen (the minivan was + perfect in every way but it couldn't tow). Our friend has been using + YABS for just a long as we have. Once again, things started getting + kinda strange after several years of good service. She started getting + charged extra for simple repairs she had them doing very consistently. + They also started tacking on extra items for routine jobs. She would go + in for an inspection and they would claim she needed a new Part X. Now + this in and of itself isn't an uncommon or even strange request to make. + As cars age they need things and sometimes you don't know what they need + until you visit a professional mechanic. They remember the things you + forget about. +

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+ One day they did all the forgetting, and they forgot a pretty important, + nay, crucial engine component: motor oil. Our friend took her minivan + into YABS for a routine oil change. Good diligence on her part. And + she's not the type to do that change on her own. She's too old to get + under a car anyway (no offense!). So she took the van to YABS and they + did a job they've done thousands of times: drain oil, replaced the + filter, and gave her back the car. Easy peasy right? Now I know I'm not + a professional but I'm thinking someone might have wanted to + double-check that several quarts of synthetic had left the shop shelf + and gone into the car they just backed out of the bay door. Now this + part of the story I'm a little fuzzy on so take it with a large, heaping + grain of salt, but I can say for a fact that they failed to + completely refill the engine oil before returning her car. + Supposedly there was enough in there such that the minivan survived long + enough for them to realize it before she drove off. +

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Monty, My 2013 Ford Focus -- Nut Allergy

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+ I decided to give YABS another try after a long leave of absence. I + needed new tires all around for my daily driver. I also needed an + inspection and an alignment. A simple set of tasks for any shop (you see + where this is going). I initially tried to go to another local shop but + they were all out of the tires I was looking to get so I caved and went + to YABS. About halfway through the job they gave me a call and told me + they had some bad news. They said that there were some issues getting + the lug nuts off my wheels and that they had all been stripped, warped, + or otherwise destroyed in the process. They told me the only fix was to + get new ones from a supplier in town for about $160. Keep in mind the + entire job (inspection, tires, etc.) was going to cost $650. + Furthermore, dad and I had no problem getting those lug nuts off and + back on again just a few weeks prior when we changed the transmission + fluid. +

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+ They didn't have an explanation that I could reconcile with. Joe Schmo + over the phone told me this is typical of Fords and Chryslers these days + and that they'd like to keep my lug nuts for a class action lawsuit + they're participating in. Now why on Earth would any sane mechanic, with + full knowledge they are dealing with a defective set of lug nuts, take a + high power impact wrench to those wheels without speaking with the owner + about it first? Smelled fishy to me honestly. But what was I gonna do? + Dad went out and grabbed twenty new lug nuts for cheaper than they + wanted to sell them for. +

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+ Oh the tires were Cooper GTs by the way and they're amazing. They're + smooth and quiet and came with a very nice warranty. They're also made + in the USA, which is very important to me. 10/10 would recommend. +

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Ol' Blue -- Tunnel Vision

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+ This was the real kicker. And this one doesn't really have any trailing + narrative. I got four new tires on Ol' Blue, my 1953 Hudson Hornet. They + were delivered to our house: four brand new Diamond Back wide white wall + radials. Super nice tires, with a super nice road hazard warranty (as a + side note I totally recommend you + check out Diamond Back's website if + you're looking for white wall radials). So we brought the car to YABS + with the new tires and asked them to mount them on the car. +

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+ When we went to pick up the car everything looked great and I drove off. + I made it all the way to the Monitor Merrimack Memorial Bridge Tunnel + before I heard a loud rattling and a bang. I looked in the rear-view + mirror and swore I could see my precious hubcap rolling off to eternity. + When they replaced the hubcaps they didn't fully press one of them on. + And it's not that difficult. These hub caps are very secure when pressed + on the rim, we've never had problems with them. Oh and we're talking + about Hudson hubcaps that came with the car, and aren't super easy to + find. And I couldn't stop to get out and grab it because I was right at + the mouth of the tunnel. We went back later to try and see it but we + couldn't. And it was probably destroyed getting thrown from the car + anyways. +

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+ The worst part is, the hubcap took a chunk out of my white wall on its + way out from under the wheel skirt. So the day I got the tires I had to + take a picture and redeem my road hazard warranty. Luckily, Diamond Back + were true to their word and sent me a new one no questions asked. The + beat up tire is now my spare. +

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Not All Bad

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+ Like I said before, YABS used to be a very nice shop with friendly + people that did good work. And they didn't charge exorbitant prices for + their work. Times have changed, and I believe management has as well. + I've stopped visiting their shop completely. I found a new one that I + trust and will be taking all of my cars to. They've already done a + safety inspection on Ol' Blue and didn't put up a fuss. They're clean + and friendly and don't seem to be out to screw me. But as with + everything else, your mileage may vary. +