path: root/policies/index.php

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<section class="banner">
	<h1>Policies &amp; Procedures</h1>
</section>
<section class="quiet">
	<p>
	<h2>Payment Methods</h2>
	I accept payments through Zelle (amy@carpentertutoring.com), Venmo
	(@AmyCTutoring), and PayPal (amy@carpentertutoring.com). I also accept cash and
	checks made out to Amy Carpenter. Please <a href="/#contact">contact me</a> for
	a mailing address if you are a remote client and would like to pay by check.
	</p>

	<p>
	<h2>Travel policy</h2>
	Update due to COVID-19 -- To keep all parties involved as safe as
	possible during this pandemic, I have shifted to remote-only tutoring
	for the foreseeable future.
	</p>

	<p>
	<h2>Remote sessions</h2>
	Remote sessions are conducted from my home in Suffolk. I generally use
	<a href="https://zoom.us">Zoom</a>, which requires students to
	download a free client on their computer or a free app on their phone
	or tablet. I am happy to accommodate if you prefer a different
	service.
	</p>

	<p>
	<h2>Cancellation policy</h2>
	Sessions cancelled within 72 hours of their start time will incur a late
	cancellation fee equal to 40% of the cancelled session price.
	</p>

	<p>
	<h2>No-Show policy</h2>
	Sessions which a student does not attend with no notice of
	cancellation will be charged the full session price.
	</p>

	<p>
	<h2>Session Duration policy</h2>
	Sessions are purchased in half-hour increments, and the shortest
	appointment duration is 60 minutes. Families are responsible for the
	amount of time they book and will be charged based on that amount,
	regardless of the length of the actual appointment. If a student is
	late to their appointment, we will work to the end of their scheduled
	time, but no later.
	</p>
</section>
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