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<title>Policies and Procedures - Carpenter Tutoring, LLC</title>
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<section>
<ul>
<li>
<strong>Payment methods</strong> I accept cash, checks made out to
Amy Carpenter, or PayPal (amy@carpentertutoring.com). If you select
to pay through PayPal, there is an additional $1.50 processing fee
per transaction.
</li>
<li>
<strong>Travel policy</strong> Update due to COVID-19 -- To keep all
parties involved as safe as possible during this pandemic, I have
shifted to remote-only tutoring for the foreseeable future.
</li>
<li>
<strong>Remote sessions</strong> Remote sessions are conducted from
my home in Suffolk. I generally use
<a href="https://zoom.us">Zoom</a>, which requires students to
download a free client on their computer or a free app on their
phone or tablet. I am happy to accommodate if you prefer a different
service.
</li>
<li>
<strong>Cancellation policy</strong> Sessions cancelled within 72
hours of their start time will incur a $20 late cancellation fee.
</li>
<li>
<strong>No-Show policy</strong> Sessions which a student does not
attend with no notice of cancellation will be charged the full
session price.
</li>
<li>
<strong>Session Duration policy</strong> Sessions are purchased in
half-hour increments, and the shortest appointment duration is 60
minutes. Families are responsible for the amount of time they book
and will be charged based on that amount, regardless of the length
of the actual appointment. If a student is late to their
appointment, we will work to the end of their scheduled time, but no
later.
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