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<section class="banner">
<h1>Policies & Procedures</h1>
</section>
<section class="quiet">
<p>
<h2>Payment Methods</h2>
I accept payments through PayPal (amy@carpentertutoring.com), Zelle
(amy@carpentertutoring.com), and Venmo (@AmyCTutoring). If you select to pay
through <b>PayPal</b>, there is an additional <b>$1.50 processing fee</b>
per transaction. I also accept cash and checks made out to Amy Carpenter.
Please <a href="/#contact">contact me</a> for a mailing address if you are a
remote client and would like to pay by check.
</p>
<p>
<h2>Travel policy</h2>
Update due to COVID-19 -- To keep all parties involved as safe as
possible during this pandemic, I have shifted to remote-only tutoring
for the foreseeable future.
</p>
<p>
<h2>Remote sessions</h2>
Remote sessions are conducted from my home in Suffolk. I generally use
<a href="https://zoom.us">Zoom</a>, which requires students to
download a free client on their computer or a free app on their phone
or tablet. I am happy to accommodate if you prefer a different
service.
</p>
<p>
<h2>Cancellation policy</h2>
Sessions cancelled within 72 hours of their start time will incur a
$20 late cancellation fee.
</p>
<p>
<h2>No-Show policy</h2>
Sessions which a student does not attend with no notice of
cancellation will be charged the full session price.
</p>
<p>
<h2>Session Duration policy</h2>
Sessions are purchased in half-hour increments, and the shortest
appointment duration is 60 minutes. Families are responsible for the
amount of time they book and will be charged based on that amount,
regardless of the length of the actual appointment. If a student is
late to their appointment, we will work to the end of their scheduled
time, but no later.
</p>
</section>
<section></section>
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