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diff --git a/posts/yabs-yet-another-bad-shop.md b/posts/yabs-yet-another-bad-shop.md index 8961159..50bae51 100644 --- a/posts/yabs-yet-another-bad-shop.md +++ b/posts/yabs-yet-another-bad-shop.md @@ -22,15 +22,69 @@ rebound). And secondly, I don't believe in hiding. This page and its author are public knowledge. Now, in no particular order: a sample of awful work from yet another bad shop. -# Mom's Truck -- Two Destroyed Tires & Loose Suspension +# Mom's Truck -- Balls Out Mom's truck is a 2007 Chrysler Aspen that she loves very much. Dad does a whole lot of work on it himself (the both of us do pretty much everything we can in-house so long as we have the right equipment). We've been taking her truck into this shop for years because we've found them to be reliable, efficient, and economical. As I said before, at some point in their recent history they -changed hands -- either ownership or management, I can't remember which. It was around this time that Dad +changed hands -- either ownership or management, I can't remember which. It was +around this time that Dad decided to overhaul Mom's front suspension. He +replaced the ball joints, tie rod ends, and a few other worn out parts. He then +did his own best-guess front-end alignment, but left everything loose so that +YABS could finish up the alignment and tighten everything. Now read that again +because it's important. Dad did his own alignment in our driveway (as a +cost-saving measure), got it decently close, but then instructed this shop to +finish the job and tighten everything up. + +Now here's where things fall apart. This shop full of professional mechanics +took one look at the alignment Dad did and decided it was good enough. Hooray +for Dad and supernatural mechanical skills, but the shop didn't even touch the +car. They called Dad back to come pick up the car, telling him it was already +good to go. They never tightened a thing, even after Dad explicitly told them +everything was loose and needed to be tightened but they didn't to touch a +thing. So what happened? Dad picked up the car assuming everything was A-OK and +Mom drove the car for about a week before the two front tires wore down so +badly they had to be replaced immediately. Everything fell out of alignment as +things loosened further and further and the tires wore unevenly until they +ripped themselves to shreds. The worst part? These weren't tires with 6+ years +on them. These were brand new tires. So YABS got to install two more front +tires and then tighten everything. They did not cover the costs, presumably +because it was Dad who had done the alignment. Strike one. + +# Friend's Minivan -- Crude Necessities + +A good friend of ours drives a 2005-2006 Chrysler Town and Country. It was +actually Mom's car before upgrading to the Aspen (the minivan was perfect in +every way but it couldn't tow). Our friend has been using YABS for just a long +as we have. Once again, things started getting kinda strange after several +years of good service. She started getting charged extra for simple repairs she +had them doing very consistently. They also started tacking on extra items for +routine jobs. She would go in for an inspection and they would claim she needed +a new Part X. Now this in and of itself isn't an uncommon or even strange +request to make. As cars age they need things and sometimes you don't know what +they need until you visit a professional mechanic. They remember the things you +forget about. + +One day they did all the forgetting, and they forgot a pretty important, nay, +crucial engine component: motor oil. Our friend took her minivan into YABS for +a routine oil change. Good diligence on her part. And she's not the type to do +that change on her own. She's too old to get under a car anyway (no offense!). +So she took the van to YABS and they did a job they've done thousands of times: +drain oil, replaced the filter, and gave her back the car. Easy peasy right? +Now I know I'm not a professional but I'm thinking someone might have wanted to +double-check that several quarts of synthetic had left the shop shelf and gone +into the car they just backed out of the bay door. Now this part of the story +I'm a little fuzzy on so take it with a large, heaping grain of salt, but I can +say for a fact that they failed to *completely* refill the engine oil before +returning her car. Supposedly there was enough in there such that the minivan +survived long enough for them to realize it before she drove off. + +# Monty, My 2013 Ford Focus -- Nut Allergy + +# Ole Blue -- -- pp minivan no oil, buy more parts - hudson hubcap, ruined tire - monty lugnuts, buy more parts +- good things -> hassle-free inspections, etc., honestly years of good service |